Z-Cloud Maximo

MAXIMO SaaS

Cybersecurity

Safety and Confidentiality of customer data is our top priority. Our data centers are secure to the fullest with 24/7 survellience both in terms of cybersecurity and on-ground. We protect our clients’ data and systems by:

FirewallIndustry-leading firewall solution with advanced threat protection

U.S. and overseas data centers

Industry respected certifications (ISO, SOC)

Enterprise backup and DR replication technology

All web communication is encrypted to protect customer confidentiality.

Data Security and Disaster Recovery

Geographically Diverse Setup:

Customer applications strategically located in separate regions.

Production applications and infrastructure replicated for disaster recovery.

Encryption Assurance:

All customers’s data is encrypted both in transit and at rest.

Backup Excellence:

Multi-layer backup solution (virtual, application).

Adhering to the 3-2-1 methodology for redundancy.

2-hour Recovery Point Objective (RPO).

Disaster Recovery Confidence:

– Formal business continuity and disaster recovery testing.

– 72-hour Recovery Time Objective (RTO).

Z-Cloud Proactive Monitoring

Our team of professionals constantly monitors our data centers to ensure top performance. They have complete industry knowledge with significant experience in the market. With a strategic focus on co-locating, we proudly manage two data centers, strategically located in key hubs – Miami (Colohouse) and California, Rancho Cordova (RCO). For all data centers that we use, we will make sure top technology is used for the top performance. Miami Data Center:

1. 24/7 Monitoring Operations:

Uninterrupted surveillance for optimal reliability, addressing potential issues promptly.

2. Real-time Performance Metrics:

Tools for instant performance optimization, ensuring consistent and uninterrupted service.

3. Security Surveillance Systems:

Advanced surveillance for monitoring access points and critical infrastructure, ensuring robust data security.

Systems tracking temperature and humidity, maintaining optimal conditions for hardware performance.

5. Redundancy Checks:

Regular checks on power, networking, and cooling systems guarantee redundancy, minimizing downtime risks.

California Data Center (Rancho Cordova):

1. 24/7 Monitoring Operations:

Uninterrupted surveillance for optimal reliability, addressing potential issues promptly.

2. Real-time Performance Metrics:

Cutting-edge tools for instant performance optimization, ensuring consistent and uninterrupted service.

3. Security Surveillance Systems:

Advanced surveillance for monitoring access points and critical infrastructure, ensuring robust data security.

4. Environmental Monitoring:

Systems tracking temperature and humidity, maintaining optimal conditions for hardware performance.

5. Redundancy Checks:

Regular checks on power, networking, and cooling systems guarantee redundancy, minimizing downtime risks. Welcome to the future of cloud hosting with ZCloud – where your digital ecosystem thrives under vigilant surveillance and proactive care. Our comprehensive monitoring suite is your assurance of unparalleled performance and reliability:

Z-Cloud Monitoring:

1. Continuous Vigilance, Round the Clock:

ZCloud takes pride in offering 24/7 real-time monitoring, ensuring your digital assets are safeguarded and operating optimally every second of the day.

2. Proactive Capacity Planning for Seamless Growth:

Stay ahead with ZCloud’s proactive approach to capacity planning. We assess your needs for additional servers, memory, and CPUs, ensuring your infrastructure grows seamlessly with your evolving requirements.

3. Real-time Infrastructure Performance Insights:

Experience the power of real-time infrastructure performance monitoring. ZCloud keeps you in the loop, providing instant insights into the health and efficiency of your digital environment.

Trust Z-Cloud for a hosting experience where monitoring isn’t just a feature; it’s a commitment to your digital success. Elevate your performance.

Z-Cloud Technical Support:

Technical support for the cloud service is available as part of the customer’s subscription period. Z-Cloud customers receive support coverage 24 hours per day, 7 days per week, 365 days per year. This includes: i) ZPro Support Portal access, ii) comprehensive backup and restore, iii) system monitoring and patching. iv) 24×7 emergency on-call support is available for Severity 1 or system down incidents. This is reserved for production outages where the application is unavailable or service has been severely degraded. ZPro leverages an automated alert system integrated with our case ticketing system to provide timely customer response to Sev1 issues.

Cloud Reliability:

Z-Cloud Maximo offers best in class cloud reliability. Some of our features include:

Uptime of 99.99% or better

Data Centers designed with redundancy capabilities to minimize negative impact to our customers.

Maximize performance by accounting for potential spikes in traffic.

Maximo to Z-Cloud Transition

Allow us to transition your Maximo System to the cloud easily and effectively.

Z-Cloud offers the following services to move to the cloud:

Lift and Shift:

Wheher moving from on-premises or another data center, our proven process will minimize your down-time to move to the cloud.

Move to the cloud with upgrade:

Take advantage of the latest features offered by Maximo, upgrading your current system while moving to the cloud.

License usage gap analysis:

Our team will conduct a license usage analysis to ensure appropriate alignment with end-user needs.

Implementation Phase

Step 1: Z-Cloud constructs and customizes customer Maximo instances within Z-Cloud using customer data.

Step 2: Once prepared, Z-Cloud securely transfers the final iteration of customer data, and support seamlessly transitions to Z-Cloud.

Step 3: Z-Cloud Support performs necessary upgrades to the customer’s Maximo, ensuring it aligns with the latest version.

Step 4: Customers experience the full spectrum of advantages offered by Maximo as a Service through Z-Cloud.

MaxPro

Z-Cloud offers best-in-class cloud solutions that are reliable, secure and flexible to adapt to our client’s needs. Our team of professionals have the technical knowledge and experience to keep your business running.

Maximo from IBM provides a powerful Enterprise Asset Management application for organizations, but it’s a complex platform that needs specialized IT staff to get the most out of it. If you use Maximo and you’re struggling with implementation, adoption and ongoing support, MaxPro is a value-added solution made for you.

Level 1, Level 2, & Level 3 Support

Best practices provided by Industry Experts

Compliance Analytics and Right-Sizing Options

Performance Monitoring and improvement Consulting for on-premises Maximo Production Instances

Maximo Licenses

A Dedicated Non-Production Instance of Maximo as a Service

Best Practice Solution Reviews

Maximo SaaS for GxP

MaaS for GxP provides a GxP compatible Maximo as a Service (MaaS) solution ready for client validation. The benefits of MaaS for GxP include:

Proprietary automation that removes variability from complex system management activities

Consistency between Maximo environments for client led validation activities.

An installation report to aid client’s preparation of Installation Qualification

Access to certified Maximo experts

A reliable and secure cloud solution

Established change management practices.

FedRAMP ®

What’s Included?

Delivers a securely managed SaaS environment, validated through ZPro Solutions’ ISO 27001:2023 and ISO 9001 certifications.

Offers a FedRAMP® authorized IaaS level hosted environment.

Aligns with the standards set by federal agencies that have endorsed the MaaS solution, leveraging ZPro Solutions’ ISO certification accomplishments.

SecureCloud Solutions

Z-Cloud Security

For any security inquiries, or concerns, or if you suspect malicious activity related to Z-Cloud’s service offerings, please reach out to us at [email protected].

Our Commitment to Information Security

At Z-Cloud, we prioritize the security of your information. Here’s how:

ISO 27001 Compliance:

Z-Cloud has implemented an Information Security Management System (ISMS) aligned with the ISO 27001 framework requirements.

Employee Verification:

Prior to employment, all Z-Cloud employees undergo standard verification checks, including criminal background checks and other identification validation requirements.

Security Awareness Training:

To ensure a vigilant team, all Z-Cloud employees are required to undergo security awareness training annually.

Risk Review and Mitigation:

Z-Cloud employs a formal risk review and mitigation program, meeting ISO 27001/27017 requirements.

Executive Oversight:

All critical security-related decisions at Z-Cloud must receive formal approval from our Executive or Steering Committees.

Adjustment and Patch Control

our service extends to the meticulous maintenance of customer applications and supporting infrastructure, ensuring every layer of the solution stack remains on the latest supported and secure version.

Key Practices

Timely Analysis and Application:

Patches, upgrades, and fixes are promptly analyzed and applied through our formal change and patch management system. This system seamlessly integrates with Z-Cloud’s ticketing and customer communication systems.

Structured Maintenance Schedule:

Z-Cloud adheres to a formal and recurring maintenance schedule, shared transparently with our valued customers.

Open Communication:

Every change made to customer applications and supporting infrastructure is accompanied by formal communications. These communications are sent to pre-designated maintenance contacts, ensuring a clear and collaborative approach to updates.

Customer Communication & Knowledge Base

The Z-Cloud customer communication solution seamlessly integrates with organizational incident response and change management protocols. During incident or change/patch management operations, designated contacts will formally receive communications from the Z-Cloud ticketing system.

Security Assurance

Penetration Testing:

Z-Cloud undergoes annual rigorous penetration testing conducted by a trusted third party.

Results are meticulously reviewed by our Steering Committee, guiding remediation efforts based on criticality and overall organizational impact.

Vulnerability Management:

Monthly vulnerability scanning is conducted across multiple layers of our solution stack.

Vulnerabilities are categorized using NISTNVD metrics.

We treat vulnerability results with utmost confidentiality, ensuring they are not shared with customers or other third parties.

Customer Monitoring & Access:

Quarterly access control reviews are standard for our cloud service infrastructure and associated user accounts.

DNS configuration and SSL certificate management are integral parts of Z-Cloud’s service offering.

Our customer dashboard provides real-time monitoring of application and supporting infrastructure resources, scheduled maintenance, and other vital system health information.

At Z-Cloud, security is not just a priority; it’s our commitment to providing a safe and resilient environment for your operations.

Z-Cloud Advanced Security Features

Next-Gen Firewall Protection:

Z-Cloud’s service is fortified with cutting-edge firewalls, offering security features like intrusion prevention systems (IPS) and DDoS protection.

Comprehensive Security Analysis:

Z-Cloud integrates its cloud infrastructure log sources into a third-party Security Information and Event Management (SIEM) solution for thorough threat analysis and compliance with retention requirements.

Real-Time Endpoint Security:

All cloud assets within Z-Cloud are equipped with endpoint security applications to proactively thwart malware and malicious activities. These applications are consistently updated in real time.

User Activity Tracking:

Z-Cloud ensures robust server auditing through a third-party application, enabling meticulous tracking of all user activity in the cloud. This includes sophisticated behavior analysis capabilities for enhanced security.

Z-Cloud Authentication Services

Z-Cloud provides tailored configuration for Single Sign-On (SSO) and various authentication methods.

Z-Cloud recommends the adoption of SAML authentication, with additional support for Native and LDAP authentication seamlessly integrated into our service.

Value Add Tools

Maximo SaaS

A streamlined solution featuring a user-friendly web interface for Service Requests:

Self-registration for ease of use.

Eliminates the need to maintain Requestor IDs in Maximo.

No password requirements.

No Maximo login or license needed.

Tailored surveys based on service request type.

Accessible across devices with a web browser.

Mobile-friendly.

Seamless Integration

The native Maximo Integration Framework offers easily configurable interfaces with Financial, ERP, HR, Mobile Applications, and more. Key features include:

An integral component of Maximo’s service-oriented architecture (SOA).

XML interface for all Maximo business objects.

Support for bi-directional integration with external applications and middleware.

Standard protocol support: HTTP/HTTPS, Web services, JMS, flat files, and database tables.

Facilitates synchronous and asynchronous message exchange.

Optimize Inventory Management with Z-Cloud

Audit Trails for Precision:

Conduct thorough audits on your inventory tracking data. [Navigate to Inventory Management Page]

Cost Transparency:

Gain insight into the total cost per storeroom/site.

Extended Data Retention:

Prolong the retention of your valuable inventory transaction data.

Z-Cloud Map Integration

Seamless Integration for Spatial Insights.

Mobile Precision:

Unlock On-the-Go with GPS Capabilities.

View Maximo Related Info

Explore Maximo-Related Info with Ease.

Maximo License Models

Z-Cloud Maximo offers flexibility to our clients to meet their needs. An an IBM business partner, we provide Maximo Licensing savings to our clients with options that include (but not limited to):

Option 1: Maximo Application Suite (MAS) License and Support

Option 2: Maximo Application Suite (MAS) SaaS Subscription

Option 3: Maximo Application Suite (MAS) Support Renewal

Option 4: Maximo Application Suite (MAS) Subscription and Support Reinstatement

Option 5: Bring your own Maximo License to our Z-Cloud Maximo